Shipping Policy

Thank you for shopping with Hombeya. We are committed to delivering your orders quickly and safely. Please review our shipping policy below for details on processing and delivery times.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.

  • Orders are not processed on weekends or holidays
  • If we experience a high volume of orders, processing times may be slightly delayed
  • If there is a significant delay, we will notify you via email

2. Shipping Time

Shipping times vary depending on your location.

Estimated Delivery Times:

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 8–16 business days
  • Australia: 8–16 business days
  • Europe: 7–15 business days
  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location.

We may also offer:

  • Free Shipping on selected products or promotional offers
  • Standard Shipping Rates depending on destination

Shipping costs will always be displayed before you complete your order.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • You can use this number to track your order until it reaches your delivery address.
  • If you do not receive tracking details within 5 business days, please contact us.

5. Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your country.

These charges are the responsibility of the customer and are not included in the shipping cost.

6. Incorrect Address

Please ensure that your shipping address is correct before placing your order.

If you enter an incorrect address:

  • Contact us immediately
  • We cannot guarantee changes after the order has been processed
  • We are not responsible for orders shipped to incorrect addresses provided by customers

7. Lost or Delayed Packages

If your order is delayed or appears lost in transit:

  • Please allow extra time during busy seasons
  • Contact us if your package has not arrived within 30 days of shipping

We will work with the shipping carrier to resolve the issue.

8. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Include clear photos of the damaged product and packaging

We will arrange a replacement or refund where applicable.