Return & Refund Policy

At Hombeya, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Returns

We accept returns within 90 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Some items cannot be returned, including:

  • Items marked as Final Sale
  • Gift cards
  • Personal care items (if opened or used)
  • Items that are damaged due to misuse
  • Products returned after 90 days

3. Return Process

To request a return, please follow these steps:

  • Provide your order number and reason for return
  • Our team will review your request and provide return instructions
  • Ship the item back to the address provided

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds typically take 5–10 business days to appear in your account, depending on your payment provider

Shipping fees are non-refundable, unless the return is due to our error.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging
  • We will arrange a replacement or full refund at no additional cost

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Wait a few business days for processing

If you still have not received your refund, please contact us.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact us with:

  • Your order number
  • Photos of the item
  • Description of the issue

8. Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order.
  • After this time, the order may already be processed and cannot be cancelled.